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Think about this: What do your clients think about your customer service? Are you getting the repeat business that you have been expecting? If the answer is no, it might be that your customer service isn’t that great.

Here are 7 signs of great customer service you should start adopting:

1. It’s The Tiny Things That Matter

Are your clients being greeted with a friendly, “Hi! How are you”? Are your clients being talked to as if they are important? Are your clients receiving friendly reminders about their appointments?

Little details like these are what clients actually look forward to when they visit your salon.

2. Going Over and Beyond the Call of Duty

Leaving with a great haircut is something that a client anticipates when travel into a hair salon. After all, that’s what a hair stylist’s job is. What they don’t usually anticipate is the salon going the extra mile to give them small comforts. A cup of tea while their hair is being cut, magazines brought over without them asking for it…it all adds up to an exceptional experience.

3. Genuine Emotion  

Let your employees be themselves and grant true emotion to come through. Don’t require them to read off a script when interacting with clients. No emotion is superior than a forced, scripted emotion.

4. Power to Make Things Happen

Teach your employees how to make value-based decisions on their own. For example. Instead of making a loyal client move for your decision on whether to honor a coupon that expired yesterday, trust your employee to make the right call.

5. Get to Know the Client

Nobody anticipates an employee to remember apiece single client who comes in the salon. It would absolutely be hard to do so, considering how many clients come in apiece day. That’s where creating a file for apiece client comes in handy. Keeping a record of what services they have had done and small notes about apiece mortal will be helpful when they come back to your salon.

6. Be a Team Player

Nothing turns off a client quite like the following situation: Megan walks into a salon. The receptionist is helping a client in the back. 4 stylists, who are doing nothing, notice Megan, but don’t help her. It’s not their job. Make sure your employees know you all work together as a team.

7. Follow up on Clients  

Have you ever in your life, received a call from a hairstylist who just did your hair previously today, just to ask , “How do you like the new hairstyle”? And at 7 in the evening to boot, with you knowing she gets off work at 5pm. That kind of extra mile makes a client feel really important, knowing that an employee took the time out from her individualized time just to ask how you like the service you got.

Obviously, these tips go above and beyond what anyone would expect. But going above expectations is what differentiates mediocre salon customer service from great customer service. Most salons have mediocre customer service. If you want to stand out, start encouraging great customer service.

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